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If there is a mistake on your tickets or other documentation, please call customer services on 0203 6361 985 and we will amend your details.
If you wish to cancel your holiday please call our customer services department on 0203 6361 985.
If you do not receive your E-ticket from us at least 7 days before you travel, please contact our Customer Services team on 0203 6361 985 who will then assist you further.
If you find anything wrong in your holiday documentation or if you just wish to change something about your holiday, contact our customer services department on 0203 6361 985.
You will be required to pay a deposit immediately and you will be given a date to pay the outstanding balance, allowing you to pay for your holiday with as many payments as you wish.
If you are booking your package holiday less than 12 weeks before departure, you must pay the costs in full immediately or for Thomas Cook product 14 weeks before departure.
If you are experimenting with foods that you haven't tried before, you should introduce yourself to them gradually.
You no longer require the E111 form because it is now invalid.Once we have received full payment for your forthcoming holiday, ticket confirmation will be sent to you in due course.This will usually be in the form of an ' E-ticket'.It is best to consult your GP if you are unsure about anything.Always be careful in the sun, staying out of direct sunlight between 11AM and 3PM if possible, because this is when the sun is hottest.